I am supporting a great business with the selection of a Customer Success Manager to fill this newly created role as the company enters a new stage of market reach and overall global success.
My client is a multi-award winning trading and risk management software provider to the energy and commodities markets. They have a strong international client base over twenty countries, including Australasia, Europe and the US.
Backed by a large multinational, this company has been recognised as a global leader in energy and commodity pricing and analytics and employs a talented and highly educated, international team of professionals.
The Position
With recent organisational changes and planned growth in Europe, I am seeking a driven and energetic Customer Success Manager to add to the existing team responsible for providing excellent customer experiences post implementation.
This full time role, based in London, will oversee all aspects of post-implementation customer engagement including client issue resolution, account management and specific product support.
The primary duties and responsibilities of this role include, but are not limited to:
- Proactively working with select customers to support accounts and develop long term relationships
- Being the ‘Go to’ contact, dealing with all aspects of client needs including: organising training on product features and feedback, communicating updates on version releases, identifying upgrade projects and how the company can support changes to business requirements, addressing questions on current licenses and commercial, and addressing support queries.
- Working with the international technical support team to escalate and resolve support queries for select customers.
- Attaining and displaying knowledge of the company’s products and analytic modelling so that you can communicate with clients on how the company’s solutions can meet their requirements.
To be successful in this role you must have a hands-on, client centric attitude and will demonstrate a strong commitment to quality and timeliness of communications to clients.
With five years’ experience, you will work with stakeholders from diverse cultures both internally and externally, manage queries, issues and related expectations.
An understanding of university level mathematics or statistics will be a key success factor so that you can communicate, at a high level, with clients on the company’s models. Experience working in the energy and commodities markets and/or knowledge of trading, valuation and risk analytics will be highly regarded.
The ideal candidate will likely have:
- Exceptional attention to detail.
- A bachelor’s degree, or higher, with a quantitative or finance emphasis including at least one year of university level mathematics.
- Experience with quantitative methods and/or finance and preferably energy/ commodities.
- Ability to self-organise, multi-task and deliver to deadlines.
- Ability to work independently as well as part of an international, multi-location team.
- Ability to learn and adapt to new software rapidly.
Remuneration is competitive and commensurate with experience. You must have unrestricted rights to work in the United Kingdom. A test of your skills and competency for the role will be part of the selection process.
As an Equal Employment Opportunity employer, my client provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
I am interviewing now, so please apply (using the website’s Apply link), email jorge@extendconsulting.com.au or contact Jorge Albinagorta on 61 (0) 439 781 736. I would love to share more with you if you are genuinely interested in the role and you feel you meet the position criteria.
Thank You!
