Customer Success Recruitment.
Customer Success Is A Philosophy
It’s easy to assume salespeople primarily drive your revenue, but in many businesses, that’s only part of the story.
For companies that rely on subscription models, digital services, or long-term client engagements, a significant portion of income and profit is powered by client retention and satisfaction. This is where the Customer Success function plays a critical, strategic role.'
Customer Success teams don’t just react to issues—they proactively drive engagement, loyalty, and growth. Whether it’s onboarding, training, support, or account expansion, these professionals are often the primary reason your clients stay and grow with your business.
At Extend Consulting, we understand the nuanced capabilities that define outstanding Customer Success talent. We don’t just look at resumes: we assess character, communication skills, and a candidate’s ability to champion the client internally, ensuring the promises made during the sales process are delivered consistently.
Truly exceptional Customer Success professionals are:
- Strategic, empathetic problem-solvers
- Natural client advocates and internal influencers
- Skilled at using tools and systems to deliver customer outcomes at scale
- Committed to long-term client health, not just short-term satisfaction
If you're hiring Customer Success talent, let’s talk. We bring
deep recruitment expertise and sector knowledge to help you find the right people to support your clients and accelerate your growth.
Let’s Talk
If you’re building or scaling your Customer Success team, we’d love to understand your goals and challenges.
Contact us today to start the conversation.
Frequently Asked Questions
What industries do you specialise in for Customer Success recruitment?
We focus on sourcing Customer Success professionals for SaaS, technology, and service-based businesses, especially those operating in fast-growth or scale-up environments.
How do you assess the right fit for a Customer Success role?
Our evaluation goes beyond experience. We assess each candidate’s ability to communicate, influence, and empathise with clients, while also working cross-functionally within your business.
What roles do you recruit for within Customer Success?
We recruit across a wide spectrum, including:
- Customer Success Managers (CSMs)
- Client Relationship Leads
- Onboarding Specialists
- Customer Success Directors or Heads of Customer Success
What makes Extend Consulting different in this space?
We bring a deep understanding of what makes Customer Success critical to business performance. Our recruitment process is consultative, rigorous, and outcomes-focused, ensuring every candidate we present has the potential to drive customer value.
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