The Company
Our client is a high-growth, global technology scale-up enabling enterprises to build, manage and scale mission-critical digital ecosystems. Their platform sits at the heart of modern application architectures, helping organisations securely connect services, data, partners and customers in real time.
With a strong presence across the Asia-Pacific region and an impressive portfolio of enterprise customers, they are expanding their senior Customer Success capability to support their most strategic accounts.
The business is well-funded, innovative, and known for its strong engineering culture and customer-first mindset.
The Position
Reporting to the Director of Customer Success APJ, the appointed Senior Customer Success Manager will act as a strategic technical advisor to some of the company’s most critical customers across Asia.
This is a senior, post-sales leadership role where you will:
- Own and manage relationships with enterprise accounts across APAC
- Serve as the primary point of contact for technical, product and support engagement
- Lead onboarding engagements, validating use cases, architecture, timelines, risks and success criteria
- Drive product adoption through hands-on workshops, demonstrations and technical enablement sessions
- Document customer architecture, business objectives and roadmap alignment
- Develop and execute Joint Success Plans that clearly map technical delivery to measurable ROI
- Identify expansion opportunities and support renewal strategy
- Manage escalations and advocate internally across Product, Engineering, Sales and Support
- Guide customers through a structured maturity framework to increase adoption and long-term value
The Skills and Attributes Needed
- Fluency in Japanese (essential)
- Strong enterprise stakeholder management capability
- Ability to articulate complex technical concepts to both technical and non-technical audiences
- Commercial mindset with the ability to connect product capability to measurable business outcomes
- Strong storytelling skills using data to demonstrate value realised
- High level of autonomy, accountability and problem-solving capability
- Structured project management skills with attention to detail
- Proven ability to manage multiple initiatives simultaneously (adoption, expansion, retention, satisfaction)
- Natural collaborator who can represent the voice of the customer internally
- 3–5+ years in a senior technical customer-facing role (Technical Account Management, CSE, Professional Services)
- Strong understanding of modern application architectures
- Experience supporting enterprise-level customers in APAC markets
- Exposure to integration platforms or API-driven environments (highly regarded)
Last But Not Least, the business offers:
- a Senior-level compensation package + performance based bonuses, equity and health cover
- Exposure to strategic enterprise accounts across Asia
- Opportunity to work in a high-growth, globally respected technology company
- Collaborative, cross-functional environment with strong leadership
- Career progression as the APAC region continues to scale
I would love to share more with you if you are genuinely interested in the role and you feel you meet the position criteria. Thank you!
